Results & Measurement (KPIs)

We measure what matters to adoption and trust

Understanding & alignment

Survey signal, sentiment trends, message recall

Adoption & Usage

Training completion, log-ins, feature uptake, time-to-proficiency

Manager Effectiveness

Toolkit usage, cascade completion, Q&A closure rates

Operational Speed

Approval cycles, response cadence, error reduction

Engagement

Attendance, open/click rates, intranet dwell time, feedback volume